Sales (Used) - Easthampton, MA
I'd been looking at Toyota Tundras for about six months and had pretty much decided I'd hold out for a 2014 model, even though buying new wasn't my preference, because I couldn't find a used one with the features I wanted. On a whim, I did another search and came upon a 2010 Tundra Ltd at Toyota of Greenfield. A friend had just bought a new car there and said she had a great experience. So I called and spoke with Mike Tirrell. I met him there that night, drove it, loved it, and made arrangements to have the truck looked at by my mechanic the next day. The truck passed review with flying colors and now I'm a happy Tundra owner.
Buying a car is rarely a pleasant experience but this WAS. Mike was more than accommodating - he was fully supportive of my taking the truck to my mechanic and let me take it home that night so it would be convenient for me to drive it to my mechanic the next morning. I needed to switch an accessory from my old truck to my 'new' one and the dealership delivered the Tundra to the garage while I was at work. When it came time to figure out the trade-in and review the few things I was looking for to be done with the truck, he listened, took notes, and we came to an arrangement that worked for both of us.
I was happy to be able to 'buy local.' But more than that, I was happy with how I was treated. I'd visited other dealerships, left information on my trade-in, and not one called me back. Guess they have too much business to want mine. You won't find that attitude at Toyota of Greenfield. They want your business and if my experience, and that of my friend, is any indication, they'll do well by you.